FAQ

Q: hello, my daughter loves her toy, but the voice box seems to have broken is there a way to safely take the toy apart to fix it?

A. You can try replacing the batteries but DO NOT TAKE IT APART. If you wish to purchase a new Rainbow Critter, please message customer support for a 25% discount.

Q: Who owns Starfish electronics?

A. the creator is a proud programmer and toy manufacturer We are always watching, We are always listening that is all you need to know.

Q: this is not related to product questions but im curious, why is the company named after starfish? i have been collecting rainbow critters for my son and none of them are starfish.

A. In our first 6 months of business, our company was called S.F electronics after our founder. It was changed briefly after to StarFish once our toys started to gain popularity.

Q: there is a high pitched tone coming from my rainbow critter, what's up with that?

A. The noise you are hearing is from the electronic system inside the Rainbow Critter. Some people can hear it, others will not. Some animals may also hear the noise. But do not worry as the noise will not couse any harm to people or animals.